Shipping & Returns
- Returns accepted for 14 days
- Free return shipping
- No restocking fee
- No final sale items
We offer free shipping throughout the United States, for everyone with purchases over $50, regardless of the amount and quantity of your purchase. To guarantee the best price and service, this is the only shipment we offer today, with a period of 4 to 20 days, leaving our stocks in the United States.
Now we are also offering free shipping to:
Brazil -Â 20 to 30 days
Canada - 25 to 40 days
United Arab Emirates -Â 25 to 40 days
Note:Â Your merchandise may leave other warehouses in other locations, depending on which one offers the fastest delivery.
Note 2: For everyone with purchases over $50.
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Return Policy
Our product exchange policy aims to provide the customer with total security in relation to the products purchased in our store.
All our products are guaranteed against manufacturing defects.
We also carry out exchanges of products that came different from the one ordered by the customer.
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 If you receive a product from us with a manufacturing defect or different from what you ordered, follow these steps to make the exchange:
If the product has any defect or defect, please contact us, informing your data registered in the purchase, order number, the product to be returned and the defect.
As soon as we receive the email, we send your request to our quality department for verification. Authorization from this sector will be required for a possible exchange to be made. Analysis carried out, we will return the contact with the opinion and if the exchange will be necessary.
The deadline for the exchange to be requested for this reason is 90 days after receiving the product.
Attention, we will not make exchanges or refunds after this period.
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- Your complaint will be analyzed and, once the problem is found, we will contact you via email and you will be able to choose one of the following alternatives:
- Receive a refund of the amount paid.
- Receive a new product like the one ordered.
- Receive a product of similar value.
- Receive a coupon with the value of the product to use on future purchases.
Attention: LEATREE is not responsible for shipping costs for return followed by reimbursement, chargebacks or exchange for other products, this expense is the responsibility of the customer.
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Comments:
In case of return due to withdrawal or wrong model/color.
Once your items are returned, our warehouse staff will inspect them for signs of damage or wear. If they confirm that they are in "brand new", "in mint condition" and "unused" condition, they will restock your order, at which point we will refund your order, as well as notify you that your order has been successfully returned and refunded .
Does that mean if I touch it, it's considered "worn out/damaged"? - Not. You absolutely can try it on (albeit carefully) and if you feel the fit isn't quite right or for whatever reason you don't want to keep the item, just put it back in the box the same way it came and contact our support and we will be happy to process your return.